FAQ

What are your shipping costs?

We offer free standard shipping on all orders within the United States.
There are no minimum order requirements and no hidden handling charges.

How long does delivery take?

Orders are usually prepared and shipped within 1–4 business days (Monday to Friday).

After dispatch, delivery typically takes 4–10 business days, depending on your location and the courier.

In most cases, customers receive their orders within 5–14 business days in total.

Please keep in mind that delivery times can occasionally vary due to high demand periods, holidays, weather conditions, or courier delays.

Can I return my order?

Yes, returns are accepted within 30 days of delivery.

To be eligible, items must:

Be unused and unworn
Be in the same condition as received
Include original packaging and any accessories

For full details and instructions, please refer to our Returns & Refunds Policy.

What payment methods do you accept?

We accept a variety of secure payment options, including:

Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
Apple Pay
Google Pay
Shop Pay

All payments are processed through reliable and encrypted payment systems.

Is it safe to shop on your website?

Yes, your security is a priority for us.

Our website is protected with SSL encryption
Payments are handled by trusted, certified providers
We do not store full payment details

You can shop on our site with confidence.

Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number.

You can use this to follow your delivery status at any time.

How can I contact customer support?

If you need help with an order or have any questions, feel free to reach out to us.

📧 Email: contact@sofrenchie.com

Our support team typically responds within 24 business hours (Monday–Friday).
Messages sent over the weekend will be answered on the next working day.

Contact Information

Store Name: SoFrenchie

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Phone: +1 307-400-8713

Email: contact@sofrenchie.com

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (MT)

We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.