Shipping policy
At SoFrenchie, we aim to offer a smooth and dependable delivery experience across the United States. Below you’ll find everything you need to know about how your order is processed and shipped.
Shipping Coverage
We currently deliver within the United States only.
At this time, we do not offer international shipping.
All US orders include free standard delivery, with no minimum purchase required.
Order Processing & Delivery Timeframes
To keep things clear, here’s how our fulfilment process works:
Order Cut-Off Time
Orders placed before 5:00 PM (Mountain Time) are usually processed the same business day.
Orders placed after this time will be handled on the following business day.
Processing Time
Orders are typically prepared and dispatched within 1–4 business days (Monday to Friday).
Delivery Time
After dispatch, delivery usually takes between 4–10 business days (Monday to Friday) depending on your location.
Estimated Total Delivery Time
From the moment you place your order, most deliveries arrive within 5–14 business days.
Please note that these timeframes are estimates and may be affected by busy periods, weather conditions, holidays, or carrier-related delays.
Shipping Partners
To ensure reliable delivery, we work with established US carriers such as:
- USPS
- UPS
- FedEx
The courier used for your order may vary depending on the destination and package details.
Shipping Fees
Free Standard Shipping
All orders shipped within the United States qualify for free delivery.
There is no minimum spend required.
Delivery Issues
If your order is delayed, missing, or arrives in less than perfect condition, please contact us right away.
We will liaise with the courier on your behalf and work to resolve the issue as quickly as possible.
📧 Email: contact@sofrenchie.com
Tracking Information
Once your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can follow your shipment at any time using our Track My Order page.
Need Assistance?
If you have any questions about shipping or your order status, feel free to reach out.
📧 Email: contact@sofrenchie.com
We usually respond within 24 business hours (Monday–Friday).
Messages sent over the weekend will be answered on the next working day.
Contact Information
Store Name: SoFrenchie
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +1 307-400-8713
Email: contact@sofrenchie.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (MT)
We will respond your email within 24 hrs (Mon–Fri)— weekend messages answered Monday.